I did tell the nice young gal I spoke to "live" that the website scheduling system didn't work at all for me, and I'm on an iMac and a fast internet connection, so maybe it's just not Mac friendly? She didn't know and couldn't help me, and offered to send me to tech support. I told her that I'd hit the number for the tech support option on my first call, and my choices were "Are you using AOL?" and "I've scheduled my exam and didn't get an email confirmation." There was no option for It's Just Not Working For Me, Help! Hitting 0 didn't get me back to the main menu, or an operator.
I had to hang up and call back, and sit through the five minute recording that kept telling me to go to the website, it's SOOO much easier that way, until I reached a nice young human. I scheduled the test and then told her about the issues I'd had. She apologized, but had nothing to offer - she knew nothing about how the online stuff worked. I'm scheduled, so whatever. So I'm taking a license exam at an online testing service whose own online functions are less than wonderfully functional. Whee!
And lest you think that this is a Florida only thing or a real estate thing, oh no. This company does testing for licenses for all sorts of professions all over the world! One would think that they'd be a little picky about making sure their own website was state of the art but apparently they don't need to, because they already have the exclusive on professional testing, so deal with it. The gal on the phone was very nice and pleasant, but you'd think that if your business was ONLINE testing, you'd be pickier about how your ONLINE functions worked. Or maybe that's just me being old and cranky. Harrumph. You kids get off my lawn!
You'd think they'd make sure their help desk people knew something about their website too. bleh. It's quesianic - which was the word verification word today
ReplyDeleteQuesianic! The Ship of Questions that Hit the Iceberg of...Whatever! She wasn't a help desk person, she was the gal who answered appointment scheduling calls. I tried to schedule online and then to get to the technical help people, but they only had two options and I didn't fit either, so I just asked her if she'd heard this before. She didn't know anything, but that's how corporate silos work. Whatthehell, I just have to take the test there, I'm not working with or for them.
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