Oh, that's right, stress relief, so I don't kill the morons who cross my path every day. And for charity, because I am almost finished with the first of what will be a few (I hope) Red Scarf Project scarves. And I have a bunch of hats for Dulaan, and those itty-bitty-baby-hats for Caps to the Capital, ready to ship. And socks for my son are in progress, and a sweater for me in the works, but there is obviously no rush on that.
I did something I normally do not do this weekend - I wrote a real nastygram to an online vendor. I am normally a very nice, cheerful customer, even when things are f-ed up, because it is seldom the fault of the poor soul hearing the story. But in this case, he done pissed me off and he had it coming.
The condensed version of the story:
After shopping around quite a bit, I ordered a nice big work table for my
And the table never came. Two weeks later, I got a bill from a freight shipping company looking for an additional $45. And I called Costco.com, and spoke to a nice young woman who agreed that this was not right, shipping was included and what on earth were they doing billing me? She said she'd take care of it.
A day later I got an email from some "ecommerce" twerp, giving me the contact information for the shipping company and telling me to call them and fix it.
And I went off on his ass. Because, excuse me, I am the CUSTOMER and I am not going to do their job. I have waited two weeks for the item, I paid for shipping, my AMEX card was billed already, I still have an empty room and now a bill for $45, and an email from some twerp telling me how to fix this, and you know, I have a day job, and this is not it.
To his partial credit, twerp responded to my snarky retort (but did not apologize), and has been investigating it and communicating with me regularly. There is now some BS story that someone at my house "refused delivery." The dogs deny this, and I was never contacted by anyone regarding a delivery. I pointed this out to twerp. (I should stop calling him twerp, but honestly, a customer service rep directing the customer to fix her own problem? He's a twerp.) Twerp is on the job. Stand by for further adventures, Will Catherine's STUDIO ever have anything in it but an Ott light, a wireless router and a shitload of cat hair? Tune in tomorrow....
Good Lord! That really took some gall on his part.
ReplyDeleteMost vendors are fine, but when you get one like this, you want to kill people. My advice would be to cancel the order and look elsewhere, but then they might fuck up the refund.
Yeah, exactly, if the charge hadn't already hit my credit card I'd have told them to forget it, but I don't want to have to call and email for a week to get the refund.
ReplyDeleteI bet your studio also has a shitload of yarn ;)
ReplyDeleteAh, we have the exact opposite right now in Kansas City. We went from 70 degrees early in the week down to a 40 degree temp drop, first ice, then deep snow. A picture of it is on my blog. Luckily, I love winter.
ReplyDeleteSamsClub.com is no better. My mother ordered something from them and it arrived but it didn't work. It took over a month of us calling the vendor to get a replacement. The broken one is till sitting in her garage.
ReplyDelete